MOLEMAX LITE 30 DAY MONEY BACK GUARANTEE
We want you to be completely satisfied with your purchase. Feel free to use the MoleMax Lite for 30 days and experience the unique imaging and improved workflow benefits. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a full refund — just make sure you keep your original packaging and the device does not get scratched or damaged.
How it works:
· To initiate a return, please contact our support team and we’ll guide you through the simple return process which involves simply filling out a return request form. You can also find this form in your customer account. We then provide you with a return authorisation number.
· Items must be returned in their original condition. Please note: devices returned with scratches or other damage including operational issues will be returned to the purchaser.
· Make sure the device is dispatched within 30 days of initial delivery. Let us know the return tracking details. Shipping fees (if any) are non-refundable.
· Refunds will be issued to your original payment method within 14 business days of receiving the returned item.
· Applies to MoleMax Lite devices sold in Australia, New Zealand, EU Countries and the United States Only.
MOLEMAX LITE 30 DAY MONEY BACK GUARANTEE DETAILS
1. Our 30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. Feel free to use the MoleMax Lite for 30 days and experience the unique imaging and improved workflow benefits. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a full refund — just make sure you keep your original packaging and the device does not get scratched or damaged (as per the guidance below).
This Guarantee is in addition to your rights under Australian Consumer Law (ACL) or the consumer law applicable in Europe or the United States. You still have all your legal rights to a refund or replacement if your product has a major fault.
Please note: This money-back guarantee doesn’t apply if the product has been:
· Damaged in transit or through misuse, neglect, or abnormal use, this includes scratched products, missing components, evidence of fluid damage.
· Repaired or altered by anyone not authorised by us
· Lost in transit back to our return address
· Returned without a Returns Authorisation Number) issued prior to return
A refund will be processed only after the returned product has been inspected and meets the conditions of this 30-day money-back guarantee.
2. Damaged or Faulty Products
We take care to ensure your order arrives safely. Please check your product as soon as it’s delivered. If you notice any damage:
· Let us know within 48 hours of delivery, and
· Send clear photos or evidence of the damage.
While we can’t accept liability for items lost or damaged after delivery, we’ll always do our best to help. Depending on the circumstances, we may offer a replacement or other solution.
3. How to Return a Product
Returning your item is easy:
1. Contact us to request a Return Authorisation Number (RAN) and confirm the return address. Alternatively, login to your online customer account. If you don’t have an account, it is easy to create one.
2. Pack the product carefully in its original packaging with all accessories and contents.
3. Post or courier it back, remembering that it must be lodged within 30 days of you receiving the original delivery. We strongly recommend a tracked & insured courier service to avoid loss or damage in transit.
4. Send us the tracking details – you can do this via your online customer account.
5. Postage, transit insurance and handling are at your cost unless we agree otherwise. (We can’t accept “Cash on delivery” or “More to pay” parcels.)
6. If you paid by instalments, only payments already processed will be refunded (less any postage or handling fees).
If your return doesn’t meet these conditions, we’ll contact you to discuss next steps.
A refund will be processed only after the returned product has been inspected and meets the conditions of this 30-Day Money-Back Promise. Refunds will exclude shipping, insurance, bank charges, import duties, or third-party transaction fees.
Nothing in this policy affects your Consumer Rights under Australian Law or the rights in the United States or Europe, depending on which MoleMax division supplied you with the devices — those always apply.
